Why ICTS Europe Systems

Mark began his career at PricewaterhouseCoopers having graduated with a BSC in Maths and Management before joining our sister company ICTS UK in 2014. Gaining Charted Accountant status in 2015 led to a series of rapid promotions resulting in Mark becoming Finance Director of ICTS UK in 2017 before being appointed Managing Director of ICTS Europe Systems in 2023.

Having attained both a Post Graduate Diploma in Finance Strategy and an Executive MBA from Oxford University, Mark's focus is the adoption of modern, Agile business practices across the company. By implementing a framework of flexibility and innovation at all levels of the company, Mark's goal is to foster growth through the development of effective, market leading solutions that deliver measurable value for our customers.

In his spare time Mark works on his farm and enjoys skydiving.

As Chief Technical Officer, Will is responsible for managing the design, development and delivery of all ICTS Europe Systems solutions. Having started his career as a Systems Tester with EDS (now part of DXC), Will joined ICTS in 2006 as a Quality Assurance Tester. Over the next 15 years Will took on a number of different roles including Support Manager, Project Manager and Product Manager before assuming the role of CTO in 2021.

During his time with ICTS, Will has acquired a broad range of knowledge in areas including queue management, Departure Control Systems, Common Use Self Service, Advance Passenger Information systems, document verification, facial recognition and digital identity solutions. Working with airlines, airports and governmental agencies, Will has managed many projects ranging from proof of concept trials to multi-site system implementations around the world including Hong Kong, India, the Philippines, Thailand, Canada, Nigeria and Israel.

Looking toward the future, Will sees the continuing challenge of the aviation IT industry being how to adapt and adopt the latest advances in technology within the confines of an ecosystem heavily dependent on legacy standards.

Starting his career in 1991 as a security agent for our sister company ICTS UK, Jason soon progressed into supervisory and then management roles within ICTS UK's aviation security division, before moving into the compliance department of our parent company, ICTS Europe. In 2005 he joined ICTS Europe Systems as a Project Manager and then transitioning into the commercial side of the business taking on the role of Commercial and Special Projects Manager. In 2023 he was promoted to the role of Commercial Director.

At all stages of his career, Jason has used his extensive industry knowledge and practical management skills to consistently deliver effective solutions to the complex challenges faced by the customers of ICTS.

As Commercial Director, Jason continues this approach while building long term, sustainable partnerships with customers and suppliers alike that deliver tangible results from day one of their relationship with us.

Jason has lived in Asturias, Spain, since 2015 where he enjoys playing padel and football while continuing to learn Spanish.

Peter's aviation career began at British Caledonian Airways (BCal), where he started as a load controller before progressing into training, station management, and country management roles around West Africa and the Middle East. His final role at BCal involved working on an automated weight and balance system developed by EDS in Los Angeles, still in use today as SabreSonic PSS.

After BCal's acquisition by British Airways, Peter transitioned to roles involving sales and support of their passenger service systems to third-party airlines and ground handlers. He then joined Amadeus, initially managing global support teams and later moving into product management with a focus on regulatory and government interfaces.

Peter then joined ICTS Europe as a consultant, providing business knowledge and sales support. At the beginning of 2024, he assumed the position of Government Affairs and Strategic Partnerships Manager.

In his current role, Peter relishes the opportunity to bring improvements in efficiency to potential customers and work with diverse people across many cultures. He also enjoys supporting the enthusiastic new team and witnessing their growing confidence.

Peter finds the shared knowledge of airline operations helps bring together people from all backgrounds and cultures in the aviation and security industry. His decision to pursue a career in this sector was simply driven by a desire to indulge his wanderlust, which has proved to be the correct choice over his 40+ years of experience.

Peter has witnessed significant changes and developments throughout his extensive tenure. These include the advent of automation, replacing manually written boarding passes, the introduction of fees for previously included services like seat reservations and meals, and increased security measures resulting in longer queues due to terrorism and human trafficking concerns.

After graduating, Lucy entered the information security industry in Beijing, China, starting as a project manager before transitioning into a Key Account Manager role overseeing client relationships. Her journey then brought her to the UK for further studies, and post-graduation, she joined the team at ICTS Europe Systems in November 2023 as a Key Account Manager for the APAC region.

In her current role, Lucy is entrusted with maintaining client relationships, collaborating with internal teams to address client needs, and actively seeking opportunities for business expansion. She finds immense satisfaction in supporting clients, understanding their needs, and providing solutions. As a bilingual professional, Lucy bridges Chinese and English business development, fostering a multicultural environment in London. She views every day's challenges as opportunities for improvement, contributing to the collective success.

Working across the travel and security industries makes the world feel more interconnected for Lucy, overcoming geographical barriers through collaboration and communication that transcends borders and diverse cultures. She appreciates being part of a shared purpose in ensuring global security, believing their collective contributions play a vital role in creating a more prosperous and connected world.

The allure of internationalisation drew Lucy to pursue a career in the travel sector, captivated by how it acts as a conduit to accessibility and the seamless integration of internationalisation propels us toward a more interconnected world.

With 7 years of customer-facing experience in both China and the UK, Lucy has honed her skills in diverse settings. Her educational background includes a Master's degree in Electrical Engineering, blending an analytical engineering mindset with an understanding of human dynamics crucial in business through her Master's in Marketing Analytics.

Lucy anticipates AI will have a transformative impact on the aviation security industry and hopes for significant progress. Outside of work, she seizes opportunities to learn dance, with ballet and Ballroom and Latin dance being her favorites.

Joining us straight from university, where he graduated with a BA in History and Ancient History, Harry is our Product Solutions Manager for TravelDoc and is responsible for the overall management of the TravelDoc system and the team who administer it.

With over a decade of experience, Harry has a deep understanding of the complex framework of interconnected bilateral and multilateral treaties, legal statutes and travel documentation requirements which underpin international travel regulations. Using this knowledge, Harry ensures that TravelDoc is not only an accurate source of travel information, but concise, relevant and easy to understand for all users.

Interacting with our customers on a daily basis is an important part of Harry's responsibilities, from onboarding new customers to providing expert advice and guidance to existing customers on specific problem areas. These interactions give Harry valuable insights into our customers needs which we use to develop new features of TravelDoc that benefit the entire TravelDoc user community.

In his spare time Harry enjoys, reading, writing and painting.

Jenny first worked for ICTS Europe Systems on a short term contract after graduating university, where she had earned both a BSc in Political Science and a MSc in International Security. She went on to work for several political research institutes before returning to ICTS Europe Systems in 2017.

Jenny's time with ICTS has been focused on working with TravelDoc. Having started as a Technical Product Administrator before progressing to being a Rules Specialist, Jenny is currently a Senior Research Lead where she uses her extensive policy analysis and open source intelligence gathering skills to maintain the TravelDoc database of travel rules and restrictions.

Jenny's experience of analysing complex policy and regulatory documentation and providing clear, concise interpretations means our TravelDoc customers were always in compliance with changing regulations, saving them considerable time, effort and money. Jenny also provides expert advice on all areas of TravelDoc and how customers can best maximise the benefits of using TravelDoc

Outside of work, Jenny enjoys reading, movies, swimming and hiking.