TravelDoc - ICTS

As one of the only automated checking tools available, TravelDoc provides clear Go / No-Go document requirement guidance on immigration rules, passport conditions and all health-related regulations. TravelDoc helps aviation and maritime companies eliminate fines, enhance their operational efficiency and save money.

Simplify compliance.

Mitigate fines.

Improve passenger experiences.

Image of a female airline worker handing a passenger documents as they check in for a flight

A proven solution that enhances company outcomes and passengers’ travel experiences.

TravelDoc delivers comprehensive and robust automated document checks to provide quick and efficient passenger clearance at every step of the passenger handling process, from home to destination. Our dedicated team of multi-lingual researchers check official sources and update TravelDoc’s rules database every day, ensuring you receive the most accurate guidance for:

Visa necessities

Passport validity conditions

Health stipulations

eTravel authorisation requirements

Child / minor travel rules

Merchant Seaman travel rules

TravelDoc by numbers

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Countries covered by TravelDoc

TravelDoc checks per year

Data centre locations

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Airline customers

At ICTS Europe Systems, we bring together technological prowess and industry insight to meet the unique challenges faced by the aviation and maritime industries.

Our expertise is unrivalled and acquired through working in close partnership with the world’s leading travel brands for decades.

Our innovations improve travel for hundreds of millions of passengers every year and deliver greater security, efficiency and financial outcomes for our customers, time and again.

Packed with essential features

Immigration

Check all applicable immigration rules for any nationality travelling to any country.

Super-fast automation

Passenger travel documents are checked automatically and results provided in under a second.

Make the TravelDoc website your own

Our platform enables travellers to easily check travel and document requirements. The site is fully customisable to align with your brand and unique functionality needs.

Visit the website

Search the TravelDoc Library

This indispensable tool allows staff to search for relevant rules, customs regulations and health requirements - or filter by common categories.

28 languages supported

Translations for Chinese, Dutch, English, French, German, Spanish, and more.

Develop the TravelDoc API your way

Our fully-configurable API can be used to integrate TravelDoc into any system and check-in flow, all according to your business and implementation requirements.

365-day monitoring and support

Raise questions directly with our expert TravelDoc rules team, backed by 24/7 technical support.

Get insights with TravelDoc Reports

Unlock valuable information with our robust reporting and analytics tool. Identify customer experience, operational, and cost issues to make informed decisions that steer your business to success.

Benefits and outcomes

Effortless compliance and regulatory peace of mind

Control costly fines and receive crystal-clear results

Customise your rules, branding, integration & languages

Improved operations and travel experiences

Everyday human support and product improvement

Health requirements and real-time updates

Latest TravelDoc News

How airlines can cut costs and improve the passenger experience through automatic document checks

This blog offers Airline Operations & Compliance Teams and overview of the Industry challenge in manual travel document and rules checks, cost of manual verification vs automation, and an ROI analysis and explanation of compliance risk reduction using TravelDoc.

July saw some big changes in global travel rules - but TravelDoc has them covered

Immigration, health, and customs regulations are constantly changing. It’s a struggle to keep up and mistakes can lead to operational inefficiencies and heavy fines. Passengers and front-line teams regularly contend with delays, […]

Image of a young man sitting on the floor of an airport. He is looking at his passport while on the phon

2024 Henley Passport Index rankings: why passport power isn't everything

In light of the Henley Passport Index rankings, which place Singapore at the top with visa-free access to 195 destinations, it's easy to assume that holding a powerful passport guarantees seamless international […]

Global IT outage: ICTS Europe Systems remained fully operational

We are all acutely aware of the disruption caused last Friday by a rogue update from CrowdStrike. How did we perform? Despite widespread panic, disruptions and delays impacting organisations around the world, […]

New immigration rules added to TravelDoc

Check out this highlight reel of changed travel rules we recently added to TravelDoc this month Countries worldwide constantly change their travel visa rules, which always threatens to disrupt those travelling and […]

Latest travel rules changes added to TravelDoc

Take a look at this highlight reel of updated travel rules we added to TravelDoc this month Countries around the world frequently change their travel visa rules, which can disrupt travellers and […]

The ICTS Systems Europe team at Gatwick Airport visiting Delta Airlines

The ICTS Europe Systems Team Visits Gatwick Airport

Today, members from our development, sales, key account, support, and TravelDoc Rules departments visited London Gatwick to familiarise themselves with our software solutions TravelDoc & CPM in a live environment. It is […]

Rules updated in TravelDoc after visa changes around the world

Countries worldwide constantly change their travel visa rules, which always threatens to disrupt those travelling and the organisations looking to facilitate their journeys. Fortunately, TravelDoc is ready to take the problem away. […]

TravelDoc could have prevented cruise ship carrying 1,500 passengers getting stuck in Spanish port over visa issues

The complexities of correctly abiding by multiple territories’ entry requirements are well known – it’s a regulatory and operational nightmare. The challenge has recently been epitomised in a travel incident that saw […]

Image of a female traveller, sitting on a harbour wall, looking at her phone and looking distressed.

Avoiding travel nightmares: The case for earlier document verification in the booking process

In recent chats with clients in the airline business, it has struck me how the traditional need to undertake travel document checks could be brought forward in the process. So instead of […]

PRESS RELEASE: Regula and ICTS Europe Systems Automate and Accelerate Passenger ID Processing in New Tech Collaboration

Regula, a global developer of forensic devices and identity verification solutions, and ICTS Europe Systems, a leading provider of technology-based solutions to the global travel industry, partnered-up to provide multifunctional passport readers that have completely transformed operational efficiencies and the subsequent passenger experience across many European airports.

TravelDoc shown in China at recent airport exhibition attended by over 4,000 experts

ICTS Europe systems was recently invited to present the TravelDoc solution to thousands of aviation professionals attending the Inter Airport China Exhibition held in Guangzhou, China.

We have used TravelDoc for over 10 years and to this day it remains our solution of choice. It always provides accurate and effective travel document information with seamless integration to our check-in system, which not only helps travellers to prepare travel documents before their departure, but also shortens the manual check-in processing time by prompt recognizing and alerts providing which improves the efficiency of airport handling. TravelDoc has saved us countless hours and money by avoiding manual operations and passenger check mistakes.

TravelDoc has dramatically reduced fines and improved passengers’ satisfaction and AF automation plans. Since implementation there were no reports of any service delay or failures and ICTS support and innovation were impeccable. The support team is proactive and available for all inquiries.

What really impressed us was that they supplied a Chinese version of the application with the ability to switch between self-service and staff operated modes. Now it only takes us 10 seconds to check-in a passenger when in the past it was at least 30 seconds!

Systems integrity have been excellent, providing a 24 / 7 / 365 service with 100% uptime. As a preferred easyJet partner, ICTS provide a consistently reliable, responsive service and continued focus on product innovation.

The highlight of working with ICTS is the support they provide to their clients. At the beginning of the project, they spent 3 weeks on location providing a comprehensive training to our ground team