TravelDoc - ICTS

TravelDoc is a comprehensive automated immigration checking tool that instantly provides simplified Go/No-Go guidance on immigration and customs rules, passport conditions, and health-related regulations. Designed for international travel providers, it helps eliminate fines, enhance operational efficiency, and reduce costs.

Simplify compliance.

Mitigate fines.

Improve passenger experiences.

Try it now

Image of a female airline worker handing a passenger documents as they check in for a flight

Optimizes company operations and elevates passengers' experiences.

TravelDoc offers reliable automated document checks, ensuring fast and efficient passenger clearance throughout their journey, from home to destination. Our expert, multilingual team updates TravelDoc’s rules database daily, providing you with the most accurate guidance for:

Visa requirements

Passport validity conditions

Health regulations

eTravel authorisations requirements

Child / minor travel rules

Merchant Seaman travel rules

Why TravelDoc ?

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Countries covered by TravelDoc

TravelDoc checks per year

Data centre locations ensuring speed and resilience

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Airline customers

TravelDoc provides scalable solutions tailored to your business, with over 600 daily rule updates and 24/7 expert support. Our robust platform, powered by four data centers and unique algorithmic checks, ensures compliance and reliability. We rely exclusively on official, authoritative sources for the most accurate, up-to-date rules. With more than 20 years of industry experience, we keep you informed through regular customer success meetings and an annual user group conference.

Packed with essential features

Tailored Advice

Provide personalized advice for each passenger,while checking all applicable immigration rules for any nationality traveling to any destination.

End-to-End super-fast automation

Passenger documents are automatically checked in under a second, ensuring compliance from booking to boarding.

Make the TravelDoc website your own

Tailored rules and personalized website schemes to meet specific functionality needs and branding requirements.

Visit the website

Search the TravelDoc Library

This indispensable tool allows staff to search for relevant rules, customs regulations and health requirements - or filter by common categories.

30 languages supported

Translations for Chinese, Dutch, English, French, German, Spanish, and more.

Develop the TravelDoc API your way

Our fully-configurable API can be used to integrate TravelDoc into any system and check-in flow, all according to your business and implementation requirements.

365-day monitoring and support

Raise questions directly with our expert TravelDoc rules team, backed by 24/7 technical support.

Unlock Insights with TravelDoc Reports

Leverage our powerful reporting tool to identify customer, operational, and cost issues, helping you make data-driven decisions for business success.

Benefits and outcomes

Effortless compliance and regulatory peace of mind

Control costly fines and receive crystal-clear results

Customise your rules, branding, integration & languages

Improved operations and travel experiences

Everyday human support and product improvement

Health requirements and real-time updates

We have used TravelDoc for over 10 years and to this day it remains our solution of choice. It always provides accurate and effective travel document information with seamless integration to our check-in system, which not only helps travellers to prepare travel documents before their departure, but also shortens the manual check-in processing time by prompt recognizing and alerts providing which improves the efficiency of airport handling. TravelDoc has saved us countless hours and money by avoiding manual operations and passenger check mistakes.

TravelDoc has dramatically reduced fines and improved passengers’ satisfaction and AF automation plans. Since implementation there were no reports of any service delay or failures and ICTS support and innovation were impeccable. The support team is proactive and available for all inquiries.

What really impressed us was that they supplied a Chinese version of the application with the ability to switch between self-service and staff operated modes. Now it only takes us 10 seconds to check-in a passenger when in the past it was at least 30 seconds!

Systems integrity have been excellent, providing a 24 / 7 / 365 service with 100% uptime. As a preferred easyJet partner, ICTS provide a consistently reliable, responsive service and continued focus on product innovation.

The highlight of working with ICTS is the support they provide to their clients. At the beginning of the project, they spent 3 weeks on location providing a comprehensive training to our ground team