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Ground Handlers

A ground handler agent helping a passenger board a plane

Automated compliance software for ground handlers

Ground handling operations need reliable, automated systems to keep pace with changing regulations and prevent delays.

Our solutions help teams process passengers accurately and efficiently, ensuring compliance from check-in to departure whilst supporting on-time performance for your airline partners.

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An airport tug pulling containers of inflight meals to an aircraft

How ground handlers benefit

Faster, more accurate passenger processing at check-in and boarding.

Reduced risk of boarding errors, delays, and compliance issues.

Consistent application of entry requirements across terminals and flights.

Greater confidence and control for frontline and supervisory teams.

Solutions for ground handlers

TravelDoc ADC

Automated immigration compliance

Clear eligibility guidance for each passenger based on real-time entry requirements. Seamless integration with departure control and ground handling systems for fast, consistent checks.

Benefits: Reduces manual intervention at the gate, prevents boarding errors, improves passenger clearance rates, supports on-time departures.

Integration: Works with all major departure control systems.

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TravelDoc Pro

Advanced control for complex operations

Perform detailed, real-time travel eligibility checks at check-in and departure. Validate passports, visas, health, and customs requirements across complex itineraries with repeatable checks, saved scenarios, and secure result sharing.

Ideal for: Multi-leg itineraries, visa verification, transit requirements, last-minute document checks.

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A ground handler agent helping a passenger board a plane

Trusted by leading ground handlers

AERIA Airport Services
Aero Handling
Amadeus
iPort/Res2
Laufer
Navitaire
TravelSky
Wideroe Ground Handling

We have used TravelDoc for over 10 years and to this day it remains our solution of choice. It always provides accurate and effective travel document information with seamless integration to our check-in system, which not only helps travellers to prepare travel documents before their departure, but also shortens the manual check-in processing time by prompt recognizing and alerts providing which improves the efficiency of airport handling. TravelDoc has saved us countless hours and money by avoiding manual operations and passenger check mistakes.

Over several years in which we used and further developed Traveldoc in our customer acceptance processes, ICTS turned out to be a reliable and very supportive partner.

TravelDoc has dramatically reduced fines and improved passengers’ satisfaction and AF automation plans. Since implementation there were no reports of any service delay or failures and ICTS support and innovation were impeccable. The support team is proactive and available for all inquiries.

Systems integrity have been excellent, providing a 24 / 7 / 365 service with 100% uptime. As a preferred easyJet partner, ICTS provide a consistently reliable, responsive service and continued focus on product innovation.

The highlight of working with ICTS is the support they provide to their clients. At the beginning of the project, they spent 3 weeks on location providing a comprehensive training to our ground team

Optimise your ground operations

Equip your teams with tools that ensure regulatory compliance and maintain on-time performance. Our solutions integrate seamlessly into your existing workflows, reducing the risk of fines and enhancing the service you provide to your airline partners.

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A ground handler agent checking in a passenger at a checkin desk