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Home » Maritime & Rail

Maritime and Rail

Automated passenger compliance for cruise lines and rail networks

Cruise lines face unique compliance challenges: multiple port calls in a single voyage, complex crew documentation across dozens of nationalities, and port authority manifest requirements.

Rail operators must verify passenger documents for international trains whilst maintaining sub-2-minute boarding times.

Our automated compliance platform handles the specific requirements of both maritime and rail.

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By the numbers

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crew changes verified annually

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ports and border crossings covered

international rail routes supported

Solutions for maritime and rail

We understand the unique requirements of ensuring compliance across complex transport networks.

TravelDoc ADC

Multi-port and cross-border compliance

For cruise lines: Automatically validate passenger and crew documents against all ports in itinerary. Pre-departure verification reduces port delays. Real-time requirement updates during voyages. Automated crew change compliance.

For rail operators: Under 2-minute passenger processing at terminals. Pre-journey document verification at booking. Automated alerts for deficiencies. Full Schengen and UK border compliance.

TravelDoc offers integration with passenger management systems (Seaware, Trams, ShipPax) and rail booking platforms (Trainline, SilverRail, Amadeus Rail).

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TravelDoc Pro

Complex itinerary verification

Conduct detailed, real-time verification for complex multi-port itineraries. Saved templates for regular routes. Crew eligibility checks across multiple nationalities. ‘What if’ scenarios for itinerary changes. Detailed compliance reports for audits.

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Global APIS

Automated manifest submissions

Global APIS enables maritime and rail operators to submit accurate passenger and crew data to border authorities worldwide. It standardises required formats, validates data before submission, and reduces rejections, delays, and compliance risk

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Trusted by these leading companies

We have used TravelDoc for over 10 years and to this day it remains our solution of choice. It always provides accurate and effective travel document information with seamless integration to our check-in system, which not only helps travellers to prepare travel documents before their departure, but also shortens the manual check-in processing time by prompt recognizing and alerts providing which improves the efficiency of airport handling. TravelDoc has saved us countless hours and money by avoiding manual operations and passenger check mistakes.

Over several years in which we used and further developed Traveldoc in our customer acceptance processes, ICTS turned out to be a reliable and very supportive partner.

TravelDoc has dramatically reduced fines and improved passengers’ satisfaction and AF automation plans. Since implementation there were no reports of any service delay or failures and ICTS support and innovation were impeccable. The support team is proactive and available for all inquiries.

Systems integrity have been excellent, providing a 24 / 7 / 365 service with 100% uptime. As a preferred easyJet partner, ICTS provide a consistently reliable, responsive service and continued focus on product innovation.

The highlight of working with ICTS is the support they provide to their clients. At the beginning of the project, they spent 3 weeks on location providing a comprehensive training to our ground team