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TravelDoc ADC For Ground Handlers
TravelDoc ADC – Ground Handlers
TravelDoc ADC allows ground handling teams to verify passenger documentation with speed and confidence, maintaining regulatory compliance throughout the departure process while helping airline partners protect on-time performance.
The problems for ground handlers
Ground handlers operate at the sharp end of departure compliance, responsible for passenger acceptance decisions across multiple airlines, routes, and nationalities, often simultaneously. Entry rules vary by destination, passport type, and transit point, and can change with little notice.
Relying on staff knowledge or printed reference guides creates inconsistency and exposure. A single boarding error can trigger an INAD, a return flight, a fine, and a damaged relationship with an airline partner – all while disrupting the wider departure schedule.
Without an automated, integrated solution, ground handlers face growing pressure to absorb compliance complexity that no team can reliably manage manually at scale.
What is TravelDoc?
A comprehensive library of travel-related rules, enabling staff and passengers to verify entry, health, and customs requirements. By verifying international travel rules against passenger documents instantly, we help travel providers navigate complex regulations with ease.
Clear Eligibility Decisions
Receive real-time, passenger-specific entry validation with simple Go/No-Go guidance for fast, confident decision-making at check-in and boarding.
Reduce Manual Intervention
Minimise manual rule interpretation and prevent boarding errors that can lead to delays and costly disruption.
Improve Operational Efficiency
Increase passenger clearance rates and streamline gate processes, particularly during peak departures.
Seamless System Integration
Integrates with all major Departure Control Systems and ground handling platforms, delivering consistent compliance checks within existing workflows.
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TravelDoc checks per year
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travel documents supported
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data centre locations
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airline customers
How does it work?
Passenger data received at check-in or boarding
Your DCS or ground handling platform passes passenger and flight details to TravelDoc via the ADC API.
Instant verification against global entry rules
TravelDoc validates each passenger against up-to-date entry, visa, and transit requirements for their specific route and nationality.
Clear status delivered to your agent
A Go, Conditional, or No-Go result is returned directly to the agent with plain-language guidance, enabling fast, informed acceptance decisions.
Trusted by 40+ airlines worldwide
Integration and support
Seamless airport system integration
Integrates with Departure Control Systems and airport platforms via REST API, enabling real-time document checks within existing check-in and boarding workflows.
Reliable global infrastructure
High-availability platform with 99.99% uptime, designed to support busy airport environments and multilingual teams.
Dedicated operational support
Access to a dedicated account manager, regular service reviews, and responsive technical support to keep operations running smoothly across all locations.
TravelDoc ADC FAQs
Commonly Asked Questions About TraveDoc ADC
TravelDoc integrates with Amadeus Altea, Navitaire New Skies, Sabre, SITA Horizon, and all major DCS platforms via our REST API. Implementation typically takes 4-6 weeks.
We process over 600 daily updates from official government sources. Our expert team monitors and interprets embassy websites, government announcements, and border agency communications 24/7.
Pricing is based on your annual passenger volume and routes served. Most airlines achieve positive ROI within the first year. Contact us for a tailored quote.
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Ready to strengthen compliance across every departure?
Join the ground handlers and airport operators worldwide who rely on ICTS Europe Systems to keep departures compliant and efficient.
